Shipping & Returns

Pre-Christmas delivery:

 

 *We are closed for Public Holidays, but otherwise shipping as per usual

 

Shipping Network delays:

Australia Post are currently advising delays across their network

Shipping advice as of 14th Feb 2023

State  Delivery time
ACT 4 business days
NSW 4 business days
NT 5 business days
Qld 4 business days
SA 2 business days
TAS 4 business days
Vic 3 business days
WA 8 business days + further rail delays

 Please note all times are estimates and cannot be guaranteed 

What does shipping cost?

Good news! We offer Free Shipping for orders with 6 bottles or more, for purchases under 6 bottles we offer $15 flat fee delivery Australia-wide with no minimum purchase.

No code required for Free Shipping, Free Shipping will automatically be added to checkout once the 6 bottle purchase threshold has been met.

When will I get my order?

All orders are shipped as soon as possible with Australia Post's Wine Service.  The network is currently experiencing some delays so please allow up to 10 business days to receive your order, or 15 days for Western Australia. Unfortunately, we cannot yet guarantee or provide a day of the week or time of day for delivery.

During summer we will keep an eye on the weather and only ship when the predicted weather is below 34 degrees along your order's journey.

If you experience any issues with your order or delivery please contact us

Can I send my order overseas?

Unfortunately, we are currently unable to ship orders outside of Australia. Please contact us to see if there are local stockists in the desired area.

What if I need to change my order?

We are unable to make changes to orders once placed. Orders are processed very quickly, so if you need to cancel your order please email hi@templebruer.com.au or call (08) 8357 0203 immediately. We’ll do our best to help, but we can’t cancel orders once they have shipped. See returns and exchanges for information about sending products you've ordered back to us.

What if I miss the delivery?

If nobody's home to accept your delivery, depending on your delivery instructions, the courier should either leave it in a safe place out of the elements, or leave a calling card in your mailbox to instruct you how to re-arrange delivery or where to collect it from (eg. your local post office).

If you're not able to organise a redelivery or a collection, then please contact us and we'll do our best to get everything sorted out for you.

Can I return or exchange my order?

We want you to love Temple Bruer wines as much as we do. If you should require a return, refund, or exchange you have up to 14 days from the date of purchase, subject to the below:

If the bottle/s you received were incorrect or damaged, and if you haven’t opened the bottle we’ll exchange it or refund you in full using the same method of payment as your initial purchase.

Returned product must be posted via a tracked shipping service at the customer’s expense in resalable condition. 

If you’ve have opened and consumed a portion of the product, no refund or exchange can be given.

We cannot exchange or refund gift vouchers, sale or promotional items.

If you’re not happy with your order, please contact us – we’ll always try to help you if we can.

What if there's a problem with my delivery or my order is missing?

If there is a problem when receiving your order, please contact us as soon as possible so that we can assist you with the appropriate refund or replacement. To enable the Customer Care Team to efficiently address your enquiry, please provide your order number, full name and contact details.

What if my order is damaged?

Our packaging and delivery partners are carefully selected to ensure safe transit. However, if the unthinkable should happen and your order was damaged please contact us as soon as you can (within 7 days of delivery) with your order number and details of the incorrect or damaged product. You may be required to provide photographs of the damaged goods so we can investigate into the shipping/packaging process to ensure this won’t happen again.

What if I was sent the incorrect items?

We certainly take all care to make sure you receive what you ordered. However, sometimes, albeit very rarely, mistakes can happen. If you received incorrect items please contact us as soon as you can (within 7 days of delivery) with your order number and details of the incorrect product. You may be required to provide photographs of the incorrect goods so we can investigate into the shipping/packaging process to ensure this won’t happen again.

Can I collect my order to avoid shipping costs?

Unfortunately, we can't accept visitors to our warehouse but feel free to contact us if you'd like to arrange collection from our winery in Langhorne Creek and we'll see what we can sort out for you. 

Is our packaging environmentally friendly?

You betcha! All shipping boxes are fully compostable, you can either turn the box into a fun new item (check the boxes for suggestions), compost it at home, or pop it into your Green Bin.

All bottles are lightweight glass and recyclable. You can reuse them in many ways from amazing vases, mobiles, or maybe you could even take up bottle whistling - or just pop them in the Yellow Bin.